Adding a new website channel

Adding a new website channel

In Breadstack, "Channels" represent linked websites - for example, if you operate two online stores, each would have its own channel.  You can further segment each channel into Departments. 

There are two phases to adding a new channel: (1) Linking your website to Breadstack, and (2) Setting up the live chat widget on your website.

  1. Go to Settings > Service and toggle to the Channels tab. Click Add Channel in the upper right corner.
  2. Paste your Website URL and give your channel a Name that your team will recognize.
  3. Click Next. You'll see a popup confirming that your channel list has been updated. 
  4. Close the popup but leave the Add Channel window open for the next step.

Step 2: Set up the Chatso widget

The steps for adding the Chatso widget to your site will differ slightly depending on your website hosting platform. Find your host here and follow the link to see their instructions on adding third-party widgets.

Once you've set up the chat widget, you'll see Connected appear in green under the Widget Connection column in your channel list view.

Note on adding channel 

Adding new channel to your store can have different outcome depending on the customer profiles you are currently.
Info
The option of adding new channel will only available to users who are either single e-Commerce store workspace or multiple e-Commerce stores workspaces. 
If your profile is belonged to Cannabis workspace then you will not have the option to add new channel. 
If you are a single e-Commerce store workspace and you want to add a new channel, you can do so by: 
  1. Access Settings > Ecommerce. 
  2. Click Add another store. 
Once you clicked, you will get directed to a new store onboarding flow. Your profile will automatically change into a multiple Ecommerce store users with a different Settings UI. 

Settings for Single store Ecommerce
Settings for Multiple stores Ecommerce


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