Adjusting Live Chat operating hours

You can set the days and hours your channel is "open" for live chats. Customers can still initiate chats outside these hours, but they will see your offline chat response. This ensures that their expectations about response times are managed.

This article is about setting hours for an entire channel. But if your channel is divided into departments, you can customize specific hours for each one. Learn more about setting up departments.

To change your channel's operating hours:

1. Visit Settings > Chat widget > Service Hours. 
2. Tick the boxes next to the days of the week your channel operates, and adjust the Start Time and End Time. For any days your channel is completely offline, leave that day's checkbox unchecked. 
   
3. (Optional) You can also choose to have all the notifications to go silent when your store is outside of your service hours by toggle on Mute all notifications outside of service hours. 
   
4. Click Save on the pop-up alert located at the bottom of the screen. 
   
   

 

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