Allow customers to skip rating when end chat

Allow customers to skip rating when end chat

In Breadstack, you can adjust whether your customers have to rate their satisfaction for the service within the Live Chat session. 

This is to eliminate the discomfort of customers during engagement since some customers may want to move on with another chat instead of leave a rating. 

To turn off the rating option: 

  1. Access Settings > Service.  
  2. Go to the Widget > Widget Greeting tab.  
  3. Toggle it to green to green if you want to turn of the rating feature post-chat. 
  4. Click Save.  



Once you have turned on the skip rating option, your customers will have the option to begin another chat by clicking the button Start another conversation (see example below). 

 


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