Changing the chat welcome message

Changing the chat welcome message

Your welcome message appears immediately when customers open the chat window on your site, before they've even typed anything. A good welcome message makes customers feel supported and encourages them to start a chat.


You can create a unique welcome message for each of your channels.

  1. Go to Settings > Service and toggle to the Widget tab.
  2. Select Widget Greeting from the menu.
  3. Under Welcome Message, type the message as you want it to appear to customers. Or, click Reset to default message to use Breadstack's standard welcome text.

  4. Click Save and take a look at the widget on your website to check that the new message appears.

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