Changing the chat welcome message
Your welcome message appears immediately when customers open the chat window on your site, before they've even typed anything. A good welcome message makes customers feel supported and encourages them to start a chat.
You can create a unique welcome message for each of your channels.
- Go to Settings > Service and toggle to the Widget tab.
- Select Widget Greeting from the menu.
- Under Welcome Message, type the message as you want it to appear to customers. Or, click Reset to default message to use Breadstack's standard welcome text.
- Click Save and take a look at the widget on your website to check that the new message appears.
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