Connecting Breadstack Live Chat with Instagram
Easily integrate Instagram Messenger with your Breadstack workspace. Any time a customer sends you an Instagram message, the conversation will show up as a new chat in Breadstack.
With all your communication channels in one place, you'll have an easier time following up on chats in a timely manner and keeping track of customer data.
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In order to set up your Instagram channel, make sure you have:
- An Instagram professional account connected to a Facebook Page. For instructions on setting up this connection, see Instagram's guide.
- Enabled "Allow access to messages" in your Instagram account settings
Creating a new channel for Instagram Messenger
To integrate Instagram Messenger, you'll need to create a new channel in Breadstack. This channel will be dedicated to Instagram messages only.
- Go to Settings > Service, toggle to the Channels tab, and select Add Channel.
- You'll see a popup with a list of channel types. Select Instagram from the list.
You'll be prompted to check that you meet the criteria for connecting Instagram. When you're ready, click Connect Now.
- Complete the Meta verification windows.
- When the Set up your channel popup appears, give your channel a name and image your team will recognize. Click Save.
- Check that your new channel is listed in Settings > Service under the Channels list.
![](https://breadstacksupport.breadstack.com/galleryDocuments/edbsnff53508eb9dd77cfdac09fb752215f997d54b143db72fa1d0397fb695a515d905c7dbdc6f45859aaa3b1bb722eb31d97?inline=true)
Now that you've set up your Instagram channel, make it fully functional by assigning agents to it and customizing your welcome message.
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Note that certain customization features are available for website channels, but not for social media channels. These include:
- Departments
- Auto-responses
- Custom hours (customers won't know when your agents are online or offline)
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