Connecting Breadstack Live Chat with Instagram

Easily integrate Instagram Messenger with your Breadstack workspace. Any time a customer sends you an Instagram message, the conversation will show up as a new chat in Breadstack.

With all your communication channels in one place, you'll have an easier time following up on chats in a timely manner and keeping track of customer data.

In order to set up your Instagram channel, make sure you have:

An Instagram professional account connected to a Facebook Page. For instructions on setting up this connection, see Instagram's guide.
Enabled "Allow access to messages" in your Instagram account settings

Creating a new channel for Instagram Messenger

To integrate Instagram Messenger, you'll need to create a new channel in Breadstack. This channel will be dedicated to Instagram messages only.

Go to Settings > Social Chats, and click on Add Channel.
You'll see a popup with a list of channel types. Select Instagram from the list.
You'll be prompted to check that you meet the criteria for connecting Instagram. When you're ready, click Connect Now.
Click Continue now and you will be navigated to Instagram, once there follow the Meta verification steps.
When the Set up your channel popup appears, give your channel a name and image your team will recognize. Click Save.
Check that your new channel is listed in Settings > Social Chats under the Connection list.

Now that you've set up your Instagram channel, make it fully functional by assigning agents to it and customizing your welcome message.

Note that certain customization features are available for website channels, but not for social media channels. These include:

Departments
Auto-responses
Custom hours (customers won't know when your agents are online or offline)