Orders
Cancelling an order in Greenline
If your store is on Greenline, you cannot use Breadstack to cancel orders that have already been paid. If you try to do so, you'll encounter the below popup: To cancel these orders, log into your Greenline POS system and follow the steps below. View ...
Finding a specific order
To find a specific order in Breadstack, go to Orders > All Orders. The fastest way to find any order is to search by its Order ID or Tracking ID. You'll find these fields among the Customer Activity search fields near the top of the page. If you have ...
Order status definitions
To view the status of an order, visit: Orders > All Orders and search based on order information. To filter orders by status, click on the Status filter. Pending payment This means the order has been created on your website, but you haven't yet ...
Creating a new order
To place an order for a customer, go to Orders > Add New Order. Fill in the information by section, as follows, then click Save in the upper right corner. If your store is on Greenline or Cova, please use these platforms to create new orders, not ...