Orders
Cancelling an order in Greenline
If your store is on Greenline, you cannot use Breadstack to cancel orders that have already been paid. If you try to do so, you'll encounter the below popup: To cancel these orders, log into your Greenline POS system and follow the steps below. View ...
Finding a specific order
To find a specific order in Breadstack, go to Orders > All Orders. The fastest way to find any order is to search by its Order ID or Tracking ID. You'll find these fields among the Customer Activity search fields near the top of the page. If you have ...
Order status definitions
To view the status of an order, visit: Orders > All Orders and search based on order information. To filter orders by status, click on the Status filter. Pending payment This means the order has been created on your website, but you haven't yet ...
Creating a new order
To place an order for a customer, go to Orders > Add New Order. Fill in the information by section, as follows, then click Save in the upper right corner. If your store is on Greenline or Cova, please use these platforms to create new orders, not ...
Popular Articles
Integrating ShipStation with Breadstack
ShipStation is a multichannel Canadian shipping software application. Integrating ShipStation with Breadstack allows you manage your entire fulfillment workflow from a single portal. In order to incorporate ShipStation into Breadstack, you will need ...
Creating and sharing custom reports
With custom reports, you can bring together data on your organization's most important metrics and share it via email with whoever you want. Here's how to build your report and schedule it to automatically generate. If your organization includes ...
Using the product performance filters
Breadstack's product performance module helps you identify products that are selling well, selling poorly, overstocked, or understocked. Use this information to make the most of successes and take action where needed - for example, by putting ...
Integrating a payment provider with Breadstack - Moneris or Payfirma/Merrco
Integrating a payment provider for each of your Breadstack stores ensures that when customers pay by credit card, the payments are routed correctly. Breadstack currently integrates with two payment providers: Payfirma/Merrco and Moneris. Please note ...
Matching Cova or Greenline product categories to your website menu
On your website, categories and subcategories help customers find their way to the products they're interested in. Categories are the highest level of organization and populate your navigation menu bar. Subcategories fall within categories, often as ...