Live Chat
Sending or receiving attachments in a chat
You can easily share information with customers by attaching a picture, a document, or another file type to the chat. Likewise, customers can send you pictures or files as attachments. Here's how to send customers attachments, and what to expect when ...
Following up on a missed chat
If a customer starts a chat, then clicks End Chat before an agent has sent them an initial reply, the chat will appear as a Missed Chat in Breadstack. Finding missed chats You can view all missed chats by navigating to Service > Live Chat and ...
Unbanning a visitor
If you've banned a visitor from chatting, you can undo the ban at any time. Go to Visitor Tracking and open the Banned Visitor List at the upper right corner of the screen. In the list, click on the customer you would like to unban. Click Unban at ...
Banning a visitor from chatting
If a particular visitor is harassing or otherwise causing a nuisance for your chat team, you can ban them from seeing and using Breadstack Live Chat on your website. Be aware that visitor bans take effect immediately: the chat window will close and ...
Answering a chat from a customer
When visitors initiate chats via your chat widget (or social media channels, if your store has integrated those with Breadstack) you'll see their messages in Service > Live Chat. Here's how to pick up an incoming chat, and an overview of actions you ...
Creating a coupon during a chat
Coupons are a great way to surprise and delight customers, or make up for a poor experience. Chat agents can generate coupons during active chats. If you're recommending a product from Breadstack's Recommended Products engine, and you'd like to ...
Recommending products during a chat
Sending a customer a product recommendation during a chat is a great way to turn a conversation into a sale. Breadstack Live Chat helps you find products to recommend, share them with the customer, and even offer a coupon - all without ever switching ...