Live Chat
Sending or receiving attachments in a chat
You can easily share information with customers by attaching a picture, a document, or another file type to the chat. Likewise, customers can send you pictures or files as attachments. Here's how to send customers attachments, and what to expect when ...
Following up on a missed chat
If a customer starts a chat, then clicks End Chat before an agent has sent them an initial reply, the chat will appear as a Missed Chat in Breadstack. Finding missed chats You can view all missed chats by navigating to Service > Live Chat and ...
Unbanning a visitor
If you've banned a visitor from chatting, you can undo the ban at any time. Go to Visitor Tracking and open the Banned Visitor List at the upper right corner of the screen. In the list, click on the customer you would like to unban. Click Unban at ...
Banning a visitor from chatting
If a particular visitor is harassing or otherwise causing a nuisance for your chat team, you can ban them from seeing and using Breadstack Live Chat on your website. Be aware that visitor bans take effect immediately: the chat window will close and ...
Answering a chat from a customer
When visitors initiate chats via your chat widget (or social media channels, if your store has integrated those with Breadstack) you'll see their messages in Service > Live Chat. Here's how to pick up an incoming chat, and an overview of actions you ...
Creating a coupon during a chat
Coupons are a great way to surprise and delight customers, or make up for a poor experience. Chat agents can generate coupons during active chats. If you're recommending a product from Breadstack's Recommended Products engine, and you'd like to ...
Recommending products during a chat
Sending a customer a product recommendation during a chat is a great way to turn a conversation into a sale. Breadstack Live Chat helps you find products to recommend, share them with the customer, and even offer a coupon - all without ever switching ...
Popular Articles
Integrating ShipStation with Breadstack
ShipStation is a multichannel Canadian shipping software application. Integrating ShipStation with Breadstack allows you manage your entire fulfillment workflow from a single portal. In order to incorporate ShipStation into Breadstack, you will need ...
Creating and sharing custom reports
With custom reports, you can bring together data on your organization's most important metrics and share it via email with whoever you want. Here's how to build your report and schedule it to automatically generate. If your organization includes ...
Using the product performance filters
Breadstack's product performance module helps you identify products that are selling well, selling poorly, overstocked, or understocked. Use this information to make the most of successes and take action where needed - for example, by putting ...
Integrating a payment provider with Breadstack - Moneris or Payfirma/Merrco
Integrating a payment provider for each of your Breadstack stores ensures that when customers pay by credit card, the payments are routed correctly. Breadstack currently integrates with two payment providers: Payfirma/Merrco and Moneris. Please note ...
Matching Cova or Greenline product categories to your website menu
On your website, categories and subcategories help customers find their way to the products they're interested in. Categories are the highest level of organization and populate your navigation menu bar. Subcategories fall within categories, often as ...