Service Settings
Allow customers to skip rating when end chat
In Breadstack, you can adjust whether your customers have to rate their satisfaction for the service within the Live Chat session. This is to eliminate the discomfort of customers during engagement since some customers may want to move on with ...
Adjusting Live Chat operating hours
You can set the days and hours your channel is "open" for live chats. Customers can still initiate chats outside these hours, but they will see your offline chat response. This ensures that their expectations about response times are managed. This ...
Changing the details the Live Chat widget requests from visitors
When a customer starts a new chat via your widget, they are required to provide their name and email address. This ensures that if they are a repeat customer, Breadstack can link the new chat to their existing profile. Or, if this is their first ...
Customizing chat auto-responses
When a customer starts a new chat and selects their reason for chatting, they see one of two automatic responses: Offline Chat Response - Outside business hours, this message lets customers know all agents are currently offline. Online Chat Response ...
Adding chat auto triggers to your workflow
Auto triggers can help you make sure that all chats are handled on time and by the right member(s) of your team. To set up a new auto trigger: Go to Settings > Service and toggle the top ribbon to Auto Triggers. Click Add New Trigger in the upper ...
Changing the chat welcome message
Your welcome message appears immediately when customers open the chat window on your site, before they've even typed anything. A good welcome message makes customers feel supported and encourages them to start a chat. You can create a unique welcome ...
Connecting the live chat widget to your website
Once you've linked your website to Breadstack as a new channel, your next step is to set up the live chat widget on your site. If your website is hosted by Wix, WordPress, Squarespace, Webflow, or Shopify, see this article for links to specific ...
Connecting Breadstack Live Chat with Instagram
Easily integrate Instagram Messenger with your Breadstack workspace. Any time a customer sends you an Instagram message, the conversation will show up as a new chat in Breadstack. With all your communication channels in one place, you'll have an ...
Connecting Breadstack Live Chat with Facebook
Easily integrate Facebook Messenger with your Breadstack live chat workspace. Any time a customer sends you a Facebook message, the conversation will show up as a new chat in Breadstack. With all your communication channels in one place, you'll have ...
Adding a new website channel
In Breadstack, "channels" represent linked websites. In other words, in order to chat with customers via your store website, you need to set it up as a channel. This article covers linking your store website to Breadstack as a live chat channel. You ...
Setting up service departments
Assign your agents to departments based on the types of questions you commonly receive from customers. For example, you might have a department dedicated to helping with Shipping and Returns questions. You can set departments to appear on your chat ...
Popular Articles
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Recommending products during a chat
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Creating and sharing custom reports
With custom reports, you can bring together data on your organization's most important metrics and share it via email with whoever you want. Here's how to build your report and schedule it to automatically generate. If your organization includes ...