User roles and permissions

Learn about the permissions and restrictions for each Breadstack user role.

Ready to invite new team members as users? See Adding a new user for steps.

Owner/Admin

Owner/Admin users have full access to all modules across their entire organization. They can perform any operation related to any store. They are the only users able to invite others to Breadstack.

General Manager

General Managers can access all modules except for Settings.

Marketing Manager

Marketing Managers can access all modules except for Settings and Service. 

Service Manager

Service Managers can access all modules except for Settings and Retail.

In the Sales screen of the Service module, they can view (but not edit) promotions and coupons.

Service Agent

Service Agents can access all modules except for Settings and Retail.

They cannot view the Analytics screen in the Service module.

In the Sales screen of the Service module, they can view (but not edit) promotions and coupons.

 

 

 

 

• Related Articles

• Adding a new user

  You can add a new user to your Breadstack organization (or a specific store) by creating a user profile and generating an email invitation. Go to Settings > Users. Click +Invite New User. Fill in your new user's First Name, Last Name, and Email. If ...

• New unified navigation

  We’re excited to announce a new version of Breadstack designed to help you navigate smoothly between retail management, customer service, and local delivery. You can now access our full ecommerce universe - Breadstack, Breadstack Live Chat, and ...

• Setting up service departments

  Assign your agents to departments based on the types of questions you commonly receive from customers. For example, you might have a department dedicated to helping with Shipping and Returns questions. You can set departments to appear on your chat ...

• Finding a specific order

  To find a specific order in Breadstack, go to Orders > All Orders. The fastest way to find any order is to search by its Order ID or Tracking ID. You'll find these fields among the Customer Activity search fields near the top of the page. If you have ...

• Order status definitions

  To view the status of an order, visit: Orders > All Orders and search based on order information. To filter orders by status, click on the Status filter. Pending payment This means the order has been created on your website, but you haven't yet ...